We’ve written previously about the relationship that many auto repair shops have with particular insurance companies. This relationship, known as a direct repair program (DRP), is one in which your insurance company and collision center may both benefit. You, however, may not. Ultimately, the goal of the insurance company will be to keep costs as low as possible. The shops which agree to work with them on their terms are rewarded by having motorists steered their way by the insurance provider following an accident.
The tactics used to convince a driver that the DRP shop is the best option may vary, but there are some which remain fairly consistent. One of the most common misconceptions that policyholders have after speaking with their insurance company is that their repairs will not be covered under warranty if they do not choose a DRP facility. This may play as a deciding factor for some when choosing where to have their vehicle repaired. However, the simple fact is that your insurance company will not warranty your repairs, only pay for them.
Reputable repair facilities take pride in their work and stand behind it. Shops such as Medine’s Collision Center who do not enter into DRP relationships with insurance companies are solely focused on and held accountable by the consumer. Customers will not find these facilities through their insurance companies but rather through recommendations based on their reputation, customer service, and commitment to quality.
This type of shop will not only provide high levels of customer service, complete in-house repairs, and an in-depth knowledge of insurance policy and procedure, they will also completely guarantee their own repair work. As we mentioned before, the insurance company will not provide the warranty of any repair parts. Instead, it is the responsibility of the repair provider to guarantee their own work. Facilities like Medine’s Collision Center will provide a lifetime written warranty for your repair and guarantee your satisfaction.
When you find yourself in need of collision repair services, keep in mind that you have a choice for your auto body repair. Your insurance company must allow you to take your vehicle to the shop of your choice and still pay for the repair as dictated by your policy. If you choose a shop outside of their DRP network, you will not be sacrificing the warranty of your repair. Simply choose a reputable facility that is dedicated to their work and your satisfaction.
If you are currently seeking an auto body repair specialist, call Medine’s Collision Center. We believe in the highest level of customer service and quality repair, and we can help you navigate confusing insurance processes. Call us at (225) 357-7983, or click here to request a free estimate.
If you would like to learn more about Medine’s, click the image below to learn “10 Reasons to Choose Medine’s Collision” with our free guide.